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Privacy Policy

Seven Day cooling off period

We know your privacy is important to you and Cadenza Music is committed to protecting your information. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information we need:

When you place an order, we will ask for your contact information (including your name, shipping address, and e-mail address) and if you are paying by credit card, financial information (including your credit card number and expiration date). We make use of a credit card processing company via our business banking arrangements to assist us in processing your payment however, that company does not retain, share, store, or use personally identifiable information for any secondary purposes. The information you provide us with is used for processing and fulfilling your order and contacting you if we have problems processing your order.

What we do with your information:

The private information that you give us when you place an order is used to process and fulfil your order. This information may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more helpful and relevant to you.

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law and when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.

Our Commitment:

Cadenza Music is committed to protecting your privacy. We use the personal information you give us, such as your billing, shipping and e-mail addresses, to process and keep you informed of your order. You may, from time to time, receive information from us about new features and special offers we think you'll find valuable. Under no circumstances do we rent, trade or share your e-mail address with any other company for marketing purposes.

Choice to opt-out:

If you are no longer interested in receiving announcements and other marketing information from us, please e-mail your request to Please include your complete name and mailing address (as well as your e-mail address).

Updating your personal information:

If your personal information changes, we provide you with a way to correct, update or remove the personal data you provided to us. You can make necessary changes by contacting us via e-mail at

IP address and cookies:

We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address also may be used to gather broad demographic information and to recognise customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.

In addition, Cadenza Music, like almost all e-commerce Web sites, uses 'cookies'. Cookies are bits of information that are stored on your computer by your Web browser. Although our cookies don't store any of your private information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit. Whether you want your Web browser to accept cookies or not is up to you. If you haven't changed your computer's settings, most likely your browser already accepts cookies.

We may also collect and share information about the pages that you visit on our site, but this information is not personally identifiable. We may use selected reputable third parties for marketing and analysis purposes. We require such companies to maintain all information in the strictest confidence.

How we protect your information:

When you shop at Cadenza Music, our secure server encrypts all of your personal information (including name, address and credit card information) before it gets to us, and protects it against any unauthorised access.

If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.

All secure pages are earmarked by an 'https' address instead of an 'http' address. All our pages that have an 'https' address are secure and protected (e.g. while you place an order). You should also see the padlock icon in the status bar of your web browser.

We link to other sites:

This Web site may contain links to other sites. Please be aware that we, Cadenza Music, are not responsible for the privacy practices of such third-party sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Notification of changes:

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice unless otherwise specified. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.

Your Agreement:

By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.

Read our terms & conditions